Requests for repeat prescriptions can be made in writing, via our online services or by calling at the surgery. Please note we are unable to take prescription requests over the telephone. Please allow at least two working days (48 hours) before collection. If you do not already have an online account please ask for one next time you are in the Surgery. Having an online account will allow you to book appointments, view your medical history and order prescriptions.
We are unable to accept requests or issue prescriptions at weekends or during Bank/Public Holidays so please make allowances for this when ordering. It is important that you give us the exact drug names and quantities when ordering. For this reason we suggest you always use the repeat prescription counterfoil attached to your most recent prescription.
You can make arrangements with your local chemist for them to collect repeat prescriptions from the surgery on your behalf, or we can send your prescription to a chemist of your choice electronically using the Electronic Prescription Service (EPS). For more details about EPS, speak to your local pharmacy and they can get you signed up.
For patients on stable long-term treatment involving regular medication, arrangements can be made with the pharmacy of your choice to provide your repeat medication by way of ‘repeat dispensing’ – sometimes called ‘batch prescribing’. The doctor provides the pharmacy with a set of repeat (or “batch”) prescriptions - to be dispensed at regular intervals (for up to a period of 12 months depending on how frequently your medication needs to be reviewed by the doctor). You can then call at your chosen pharmacy for your continued supply of medicines without the need to reorder prescriptions from the surgery. If you think you may fall into this category then speak to the doctor or ask at reception for more details.
Some brief points to remember:
- Only request the medication you require, do not stockpile drugs.
- When requesting repeat medicines, only request regular items that will be required within the next 7 days, and 'when required' items that are likely to be required before the next 'regular' repeat is due
- If you are using a paper-based request system please keep the most recent printed repeat prescription request slip or EPS token and use it to request the next supply as above
- Discuss with us/the pharmacy any repeat medicines that you do not wish to continue to take, or let us/the pharmacy know if you have an excessive supply. This will ensure minimal wastage
- Check your dispensed medicines BEFORE leaving the pharmacy as this will ensure unwanted items can be returned to stock.
- When requested, attend your medication review at the Practice, or Medicines Use Review at the pharmacy
- Inform us/the pharmacy as soon as possible of any changes affecting your reqular medicines. This will ensure your patient medication record is kept up to date.