Practice Charter Standards

Our Responsibility To You:-

  • To treat you with respect and courtesy and to act in a professional manner at all times.
  • To make every effort to ensure the telephone is answered promptly when you phone us.
  • To discuss with you the care and treatment we can provide.
  • To give you full information on the services we offer.
  • To give you the most appropriate care by suitably qualified staff.
  • To provide you with emergency care when you need it.
  • To refer you to a consultant acceptable to you when necessary.

Your Responsibility To Us:-

  • To treat all staff with respect and courtesy at all times.
  • To let us know when you change your address or telephone number.
  • To keep your appointments and to contact the surgery in advance if you cannot.
  • To be punctual for appointments and to make a separate appointment for each member of the family wishing to see the doctor.
  • Not to expect a prescription from every consultation with a doctor. There may be other options for treatment.
  • To ask us for a home visit, only when the patient is unable to attend the surgery through illness or infirmity.
  • To contact the out of hours service (NHS 111) only when necessary

Freedom of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme which is a guide to the ‘classes’ of information the Practice intends to routinely make available. Please speak to the practice manager for further details.

Access To Your Health Records

You have a right of access to your health records, subject to certain legal limitations. Please speak to the practice manager for further details.

Zero Tolerance

The Practice supports the NHS policy of zero tolerance with regard to violence or abuse to the doctors, staff or other persons present on the Practice premises. Persons abusing this policy may be reported to the police and removed from the Practice list.

Provision Of Local Primary Care Services

NHS England commissions many of the primary care (general practitioner) services previously commissioned by Primary Care Trusts. It is responsible for the general medical services contracts held with GPs as well as for Commissioning enhanced services linked to national priorities.

To contact NHS England:-

Write to:
NHS England
PO Box 16738
B97 9PT

Telephone: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)
Or Visit:

Responsibility for Public Health and Health & Social Care Commissioning in this area rests, with West Sussex County Council. They are responsible for Commissioning services within in primary care such as NHS health checks, family planning and substance misuse. You can find out more at:
Or phone: 01243 777100

Responsibility for managing locally agreed enhanced services - schemes in response to local needs and priorities - and for deciding how best to use local resources to invest in community-based services that go beyond the scope of the GP contract rests, with the Coastal West Sussex Clinical Commissioning Grouo.

You can contact the Coastal West Sussex Clinical Commissioning Group at:

1 The Causeway
West Sussex
BN12 6BT

Telephone 01903 708400
Or visit:

Care Quality Commission Registration

From 1st April 2013, providers of NHS general practice and other primary medical services must be, by law, registered with the Care Quality Commission (CQC). The Lawns Surgery’s registration number with the CQC is PMS5591 and our Registered Manager is Dr Charles Shlosberg.

You can contact the Care Quality Commission at:-

Care Quality Commission
Newcastle upon Tyne

Tel: 03000 616161
Or by using their online form available at

Your Neighbourhood Professionals. Just a Click Away! Oakland Littlehampton Ltd Green Willow Care Ltd
Zachary Merton Hospital, Glenville Road, Rustington, West Sussex, BN16 2EA
  • Telephone 01903 779924
Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away! Oakland Littlehampton Ltd Green Willow Care Ltd
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